Choosing the right VoIP soft switch (SIP server) is critical for the success of any business communication system. The wrong choice can lead to lost calls, dropped calls, and poor call quality. With so many options on the market, it can be difficult to know where to start. This blog post will provide you with 10 things to look for when choosing a VoIP soft switch in 2024. By the end, you should have a better idea of what to look for in a quality SIP server.
What is a Soft Switch (SIP Server)?
A Soft switch is a class of switching system that connects telephone calls within the public switched telephone network (PSTN) or other IP networks. It uses VoIP technology to route and connect calls. It allows VoIP callers to communicate with each other and with PSTN users.
It is a central element in a VoIP network. It regulates the flow of data between VoIP callers and also controls the connections to the PSTN. A good quality one will provide high-quality voice calls with low latency and jitter.
Types of Soft Switches
There are broadly two types available in the market, namely, hosted and premise-based. Hosted soft switches are deployed and managed by a service provider, while premise-based ones are deployed and managed by enterprises themselves.
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Let us understand the key differences between these two types:
- Architecture: Hosted soft switches are typically cloud-based and use a distributed architecture. This makes them scalable and flexible. On the other hand, premise-based soft switches use a centralized architecture, which makes them less scalable.
- Cost: Hosted are usually cheaper as compared to premise-based ones because enterprises do not have to invest in infrastructure or licenses.
- Functionality: Both hosted and premise-based soft switches offer similar functionality such as call control, voice over IP (VoIP), fax over IP (FoIP), etc. However, hosted ones may have additional features such as billing and reporting, which may not be available in premise-based solutions.
- Reliability: Hosted ones are more reliable as they benefit from the redundancies inherent in a distributed architecture. In addition, service providers also invest heavily in ensuring high uptime for their customers. On the other hand, enterprise IT teams managing premise-based solutions may not have the same level of expertise or resources, which can impact reliability.
Things You Should Consider
There are a few key things to keep in mind when choosing the best SIP Server) for your business:
- Make sure the software is compatible with your current system and hardware.
- Consider the features and functionality that are important to you and your business.
- Make sure the company offers good customer support in case you have any questions or issues.
- Compare pricing between different providers to find the best deal.
- Read online reviews from other users to get an idea of what others think of the software.
- Make sure the company offers a money-back guarantee so you can try the software risk-free.
- Choose a provider that has been in business for several years and has a good reputation.
- Make sure the software is regularly updated with new features and security patches.
- Ask for references from other businesses that are using the same software to get an idea of its performance.
The Benefits
A soft switch offers many benefits over a traditional PBX (Private Branch Exchange) system. It is much easier to install and configure than a PBX. It can also be easily upgraded and expanded as your needs change.
It offers many features that are not available with a PBX, such as call forwarding, call waiting, caller ID, voicemail, call recording, and auto-attendant. A soft switch can also be integrated with CRM (Customer Relationship Management) software to provide advanced call center features.
A soft switch is a cost-effective solution for small businesses and home office users. There is no need to purchase expensive hardware or lease lines from the telephone company. It uses your existing internet connection to make and receive calls.
If you are looking for a powerful and flexible VoIP solution, a soft switch may be the right choice for you.
